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Frequently Asked Questions
Find quick answers to the most common questions about our products, orders, shipping, and overall shopping experience with Homerz.
Common Questions
No — only with the HOMERZ Smart Scale Pro Max model.
It includes a stand-up electrode handle that brings the sensors right to hand level.
No bending is required, which makes it ideal for people with back, knee, or mobility issues.
To ensure correct readings:
· Stand barefoot — no socks or slippers
· Place on a hard, flat surface (not carpet)
· Hold the handle firmly and cover all electrodes (front and back)
· Stand still and let the measurement complete fully
Only step off after the screen says “Done” or “Bye”
This usually happens when:
· Not touching all electrodes with hands and feet
· Standing on a soft or uneven surface
· Socks / wet feet / dry skin
· App not connected
Try again barefoot, firmly holding both front & back electrodes, and ensure Bluetooth/WiFi is connected.
Yes — we offer a 30-Day Free Return Guarantee.
Try it at home. If you’re not satisfied, simply contact us, and we’ll guide you through a free & easy return process.
Yes — the Pro Max model is easier to use because no bending is required to reach the electrodes.
However, the scale should not be used by anyone with pacemakers or implanted electronic medical devices.
Fully compatible with:
· iOS & Android
· Bluetooth & WiFi connectivity
· Syncs with Apple Health, Google Fit & Fitbit
No. All features are included — no hidden costs or subscription fees.
Yes — up to 50 user profiles can be added, making it perfect for families or group training environments.
HOMERZ Smart Scales use dual-frequency BIA technology with 8 electrodes for deeper body analysis and improved accuracy.
If used correctly, measurements are highly consistent and precise.
You’re never alone — just contact us and our support team will guide you step by step, or send setup videos directly to your inbox.
Orders & Payments
Orders can be adjusted within the first few hours. Contact support as soon as possible.
We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Yes, an email confirmation is sent instantly once your order is placed.
Yes new customers can sign up for our newsletter and receive an exclusive discount.
Shipping & Returns
Yes, we deliver to most countries worldwide. Shipping fees vary by region.
Standard orders typically arrive within 5–10 business days depending on your location.
We offer a 30-day return window on all unused products in original packaging.
Once your order ships, you’ll receive a tracking link directly via email.
Is your question not listed?
Our team is available 24/7
